This Privacy Policy describes how Vior Foundation ("we", "us", or "our"), operating the FeelBetter platform at feelbetter.co.in, collects, uses, and protects your personal information.
1. Information We Collect
We collect information you provide directly, including:
- Account Information: Name, email address, phone number, password
- Profile Information: Profile photo, bio, address, city, state, PIN code
- Payment Information: Transaction details processed via Razorpay (we do not store card details)
- Course Enrollment: Training level registrations, exam results, certificates
- Health Screening: Voluntary mental health screening responses (anonymized)
- Shop Orders: Shipping address, order history, product preferences
2. How We Use Your Information
- To provide and maintain our services (therapy booking, training, e-commerce)
- To process payments and fulfill orders
- To communicate with you about your account, orders, and services
- To improve our platform and user experience
- To comply with legal obligations
3. Information Sharing
We do not sell your personal information. We share data only with:
- Payment Processors: Razorpay for payment processing
- Shipping Partners: Shiprocket for order fulfillment
- Therapists: When you book a consultation, your name and contact details are shared with the assigned therapist
- Legal Requirements: When required by law or to protect our rights
4. Data Security
We implement industry-standard security measures including encrypted data transmission (SSL/TLS), secure password hashing (bcrypt), and access controls. Payment data is processed by PCI-DSS compliant payment gateways.
5. Cookies
We use essential cookies for authentication and session management. No third-party tracking cookies are used without your consent.
6. Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us at support@feelbetter.co.in.
7. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this policy from time to time. We will notify you of changes by updating the date at the top.
9. Contact Us
For privacy-related inquiries: